Ordering goods could not be simpler; it can be done at either of our showrooms or over the phone. If you are ordering over the phone you will need your debit or credit card details ready for payment of the deposit. When placing an order we will require your name, address and details of the goods you would like to order. We will also require a contact number for delivery and any special details including conservatory fitting dates.

PAYING FOR GOODS

A deposit of approximately 25% will be required at the time of order, payment is accepted by cash, cheque or debit card. We also accept payment by a variety of credit cards. The remaining balance will be payable to the driver at the time of delivery, the driver will only be able to accept payment by cash or cheque. If you wish to pay the balance in advance or by debit or credit card you should contact our Festival Park Showroom.(There may be a small charge for payments made by credit card)

DELIVERY OF GOODS

Delivery will be approximately 4 to 6 weeks from the date of order. A contact number will be taken at the time of order to enable staff to arrange a convenient time and date for delivery once the goods are in stock. Local delivery is free of charge. There may be a small charge for delivery of goods outside our area.

AFTER SALES

If you experience any problems with the goods supplied or have any queries please contact our sales staff at our Cobridge Showroom, the details are shown below:

Strata Cane Furniture Centre,

Forge Lane,
Festival Park,
Stoke-on-Trent,
Staffordshire,
ST1 5NJ