All Strata’s customers are asked to complete a self-reference installation report when their installation is complete. On average our overall service levels remain at very good or excellent, but the one area that consistently gets top marks is the installation itself.
Our installers are time served joiners who pride themselves on providing a first class finish.
Many of our customers request that the same team return and install subsequent windows and doors ordered.
We realise that the final installation of our products has as much to importance to you, our customers, as the quality of the of the products themselves. Hence the attention to detail and perfection levels we insist on.
Generally our installers will commence their installation on upstairs windows, this eliminates the risk of damage to newly installed downstairs frames. Each team carries red dustsheets to cover beds and furniture, with different coloured sheets for floors. This prevents wet and dirty dustsheets from previous installations being placed onto your furniture.