All Strata's customers are asked to complete a self-reference installation report when their installation is complete. On average our overall service levels remain at very good or excellent, but the one area that consistently gets top marks is the installation itself.
Our installers are time served joiners who pride themselves on providing a first class finish.
Many of our customers request that the same team return and install subsequent windows and doors ordered.
We realise that the final installation of our products has as much to importance to you, our customers, as the quality of the of the products themselves. Hence the attention to detail and perfection levels we insist on.
Generally our installers will commence their installation on upstairs windows, this eliminates the risk of damage to newly installed downstairs frames. Each team carries red dustsheets to cover beds and furniture, with different coloured sheets for floors. This prevents wet and dirty dustsheets from previous installations being placed onto your furniture.
"I was highly pleased with the high standard of service we recieved and the punctuality of the installers was excellent."
Mr Hancock - Ball Green, Stoke on Trent
“ Simply Excellent!”
Mr A Nadin. Porthill Stoke on Trent. Installation August 2012.
“ Very pleased with the Strata products. We would certainly recommend Strata, the window fitters were conscientious, efficient and professional people”
Mr & Mrs Brown. Porthill, Stoke on Trent. Installation April 2012.
“You cannot fault this company. All the staff have been great to me!. Now it is complete I will miss them, I wish them well”
Mrs V Howell. Gillow Heath Stoke on Trent. Installation March 2012.
“ Excellent work – Strata will be the first choice if any windows need replacing in the future”
Mr Scattergood. Cheddleton, Staffs. Installation February 2012.
“ Already recommended you! – Lovely windows, well fitted. One satisfied customer”
Mrs Williams. Blurton, Stoke on Trent. Installation February 2012.
“ Thank you, it has been a stress free experience!”
Mr & Mrs Baker. Reedmace, Tamworth. Installation January 2012.
“ We are very happy with the design process in which our ideas were either incorporated into the design or a better and more practical solution was proposed. Build quality excellent”
Mr C Henderson. Newcastle, Staffs. Installation March 2012.
“ The two installers were excellent – efficient/hardworking/cheerful/polite/helpful!”
Mrs D Miller. Market Drayton, Shropshire. Installation September 2011.