Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Vetting Process:
- Traders who want to be listed on Which Trusted Traders have to go through a thorough vetting process. This includes checking their background, references, financial stability, and how they handle customer complaints. They also undergo regular assessments to ensure they continue to meet the high standards set by Which?.
Consumer Reviews:
- Once a trader is vetted and approved, their profile is made available on the platform. Consumers can then leave reviews based on their experience with the trader, helping future customers make informed decisions. These reviews are usually a combination of customer feedback and ratings of specific criteria like quality of work, reliability, and value for money.
Consumer Protection:
- Which Trusted Traders offers an extra layer of consumer protection. For example, they provide a free dispute resolution service if there are any issues between the consumer and the trader, helping resolve conflicts more efficiently.
Search Functionality:
- Consumers can search for traders based on their needs, location, and the specific services they require. Whether it’s a plumber, electrician, builder, or any other trade, users can easily find trusted professionals in their area.
