Important Business Information

  • Name: Strata (Double Glazing & Joinery Centre) Ltd

  • Business Trading Address: Forge Lane, Festival Park, Stoke on Trent. ST1 5NP

  • Telephone: 01782 279081

  • Email:all@stratawindows.co.uk

  • Website: www.stratawindows.co.uk

  • VAT number: 536 8215 36

  • Registered office address: Forge Lane, Festival park, Stoke on Trent. ST1 5NP

  • Legal form: A limited company registered in England

  • Public registers: Details about our Limited Company’s registration can be viewed at www.companieshouse.gov.uk under reference number 2016493

  • Business Activities our Services: Suppliers and Installers of Windows; Doors; Orangeries & Conservatories

  • Payments accepted by:cash, cheques, credit card (Deposit only), debit card, BACS

  • Payments taken by card: no additional charge will be made for paying by credit or debit card.

  • Deposit payments: Any deposit of £500 or over and up to £1000 can be paid by credit card. 2)Any deposit paid by other methods are protected by the independent insurance backed guarantee scheme.

  • Insurance Details: We hold current Public Liability Insurance and will provide proof of cover at your request.

  • Applicable law:Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

  • Complaints:We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 2 – 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929

  • Regulating body: Chas & Constructionline (Commercial)

  • General terms and conditions:A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.

  • Construction Phase Plan (CDM 2015) – CPP:We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.

  • Work Guarantees: All works are guaranteed.this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees areinsurance backed.

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Notice of the Right to Cancel

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided. This specifically includes all works carried out by the company for in house drawings including CAD, on-site drawings and on-site survey.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete, detach and return this form only if you wish to cancel the contract.

Customer Cancellation Notice

Name of customer:

__

Address of customer:

I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:

_ Date:

This notice should be sent to : R L Dale – Managing Director

Work commencing prior to the expiry of the Cancellation Period

I/We agree that:

may commence work on

(date), before my cancellation period has expired.

I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any workthat has been done prior to my cancellation.

Signed:

_ Date: