Service Commitment
First Meeting
In an industry dogged with rogue salesman using high pressure and sometimes unethical sales techniques, Strata have firmly detached themselves from this image. Strata have always maintained a high profile but by using other acceptable marketing methods.
Survey
Of course, with any made to measure product the job of the surveyor is vital to ensure a perfect fit. His job is to take all the necessary site measurements and to check for any potential installation problems. He will advise you of any preparation work you may need to do before our installers arrive.
Order Processing
Behind the scenes at Strata we have a whole team of dedicated staff who’s job it is to process each and every order from the smallest of frames to the most complex, bespoke conservatory.
Installation
All Strata’s customers are asked to complete a self-reference installation report when their installation is complete. On average our overall service levels remain at very good or excellent, but the one area that consistently gets top marks is the installation itself.
After Sales
When replacing your windows and doors or even adding a conservatory, quality of product and reliable service will be an important factor when choosing the company to carry out the installation.
Warranty Claims
We pride ourselves on our customer service and will be in touch regarding any warranty claims as soon as possible.
Warranty Details
We offer excellent warranties for the products you buy from us. Find out about our product guarantee in detail.
Complaints Policy
When things go wrong, we do everything possible to set them right. Follow this link to find out more about our complaints policies.
